Our online Patient Portal

What is the Patient Portal?

The Patient Portal is a secure, online space where you can:

• View your upcoming appointments. You will be able to see the date and time, location and whether the appointment is face to face, telephone or virtual. For some services you are able to request to cancel or rebook your appointment.

• View appointment letters online along with any attachments (where appropriate). This function is only available for some services at the moment, so you may not see all your letters here yet

• Tell us if you would like to receive your letters digitally or by post, and whether you want your posted letters to be in Easy Read, Braille or Large Font

As the service expands it will be able to offer additional features and information.

Who can use the Patient Portal?

Patients must be over 16 years of age to access our patient portal. Under some circumstances, the Trust may be able to grant access to those under the age of 16.

Letters

You can view your appointment letters along with any attachments online. In time, other types of correspondence, including clinic letters will also be available.

If you do sign up to receive letters digitally, you will receive an e-mail when your first letter is available. If you choose not to sign up, or sign up at a later date, all letters will continue to be sent in the mail as at present.

Appointments

The appointments portal will allow you to view any of your upcoming appointments, plus specific details about it. These details will include:

• Date and time

• Location

• Named clinician (only for specific clinics).

For some specialities, you are also able to request to rebook or cancel your appointment.